July 13, 2017
Doesn’t everybody hate big retail? Then why do we put up with it? There is no physical law of evolution that demands stores get bigger and bigger or that colossal retail chains exist, as opposed to many more independent stores.
Chesterton argued that big stores are not better stores. They also lead to the concentration of wealth. Thus he wrote in 1926:
Twice in my life has an editor told me in so many words that he dared not print what I had written, because it would offend the advertisers in his paper. The presence of such pressure exists everywhere in a more silent and subtle form. But I have a great respect for the honesty of this particular editor; for it was, evidently as near to complete honesty as the editor of an important weekly magazine can possibly go. He told the truth about the falsehood he had to tell.
On both those occasions he denied me liberty of expression because I said that the widely advertised stores and large shops were really worse than little shops. That, it may be interesting to note, is one of the things that a man is now forbidden to say; perhaps the only thing he is really forbidden to say. If it had been an attack on Government, it would have been tolerated. If it had been an attack on God, it would have been respectfully and tactfully applauded. If I had been abusing marriage or patriotism or public decency, I should have been heralded in headlines and allowed to sprawl across Sunday newspapers. But the big newspaper is not likely to attack the big shop; being itself a big shop in its way and more and more a monument of monopoly. But it will be well if I repeat here in a book what I found it impossible to repeat in an article. I think the big shop is a bad shop. I think it bad not only in a moral but a mercantile sense; that is, I think shopping there is not only a bad action but a bad bargain. I think the monster emporium is not only vulgar and insolent, but incompetent and uncomfortable; and I deny that its large organization is efficient. Large organization is loose organization. Nay, it would be almost as true to say that organization is always disorganization. The only thing perfectly organic is an organism; like that grotesque and obscure organism called a man. He alone can be quite certain of doing what he wants; beyond him, every extra man may be an extra mistake. As applied to things like shops, the whole thing is an utter fallacy. Some things like armies have to be organized; and therefore do their very best to be well organized. You must have a long rigid line stretched out to guard a frontier; and therefore you stretch it tight. But it is not true that you must have a long rigid line of people trimming hats or tying bouquets, in order that they may be trimmed or tied neatly. The work is much more likely to be neat if it is done by a particular craftsman for a particular customer with particular ribbons and flowers. The person told to trim the hat will never do it quite suitably to the person who wants it trimmed; and the hundredth person told to do it will do it badly; as he does. If we collected all the stories from all the housewives and householders about the big shops sending the wrong goods, smashing the right goods, forgetting to send any sort of goods, we should behold a welter of inefficiency. There are far more blunders in a big shop than ever happen in a small shop, where the individual customer can curse the individual shopkeeper. Confronted with modern efficiency the customer is silent; well aware of that organization’s talent for sacking the wrong man. In short, organization is a necessary evil–which in this case is not necessary.
The truth is that the monopolists’ shops are really very convenient–to the monopolist. They have all the advantage of concentrating business as they concentrate wealth, in fewer and fewer of the citizens. Their wealth sometimes permits them to pay tolerable wages; their wealth also permits them to buy up better businesses and advertise worse goods. But that their own goods are better nobody has ever even begun to show; and most of us know any number of concrete cases where they are definitely worse. Now I expressed this opinion of my own (so shocking to the magazine editor and his advertisers) not only because it is an example of my general thesis that small properties should be revived, but because it is essential to the realization of another and much more curious truth. It concerns the psychology of all these things: of mere size, of mere wealth, of mere advertisement and arrogance. And it gives us the first working model of the way in which things are done to-day and the way in which (please God) they may be undone to-morrow.
Posted by Laura Wood in Uncategorized